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Frequently Asked Questions for engelbert strauss bettwäsche Strauss Innovation - Prospekt 07.10.2015 - Seite 2-3

What should I check if only part of an order has been provided?

Explain relevant timing needs without assuming a guaranteed resolution date. Ask for clarification when individual and overall statuses disagree.

What should I do if I may have placed the same order twice?

A repeated payment notification should be assessed alongside the actual order records. Ask the seller to clarify any mismatch between transaction information and order entries.

How can I find an order reference that I no longer have?

Provide the relevant purchase date or product details when the seller requests them. Do not submit a fresh order solely to obtain a new reference.